Shipping policy

Last Modified: May 28, 2026

At CocoonCash®, we are committed to providing a clear, reliable, and customer-friendly delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through our official website, https://www.cocooncash.com.

 

 

1. When Will I Receive My Order?

Orders are processed within 24–48 hours after they are placed, excluding weekends and public holidays.

Packages are delivered from Monday to Friday, excluding holidays.

For orders delivered within the United States, standard delivery usually takes 5–9 business days after processing.

For international orders, delivery times may vary depending on the destination country or region, customs clearance, local courier handling, and other factors beyond our control.

Shipping is complimentary for all eligible orders, unless otherwise stated at checkout.

To help ensure successful delivery, please provide a complete and accurate shipping address where someone is available to receive the package. If you choose to receive your order at an office, reception desk, or business address, please include the name of the company, department, or contact person.

 

 

2. How Can I Track My Order?

Once your order has shipped, you will receive an email with tracking information and shipping updates.

If you are a registered user, you may also track your order through the “My Orders” section of your CocoonCash account.

Please allow some time for tracking information to update after the shipping confirmation email is sent.

 

 

3. Is a Signature Required?

A signature may be required for certain orders, especially high-value orders over USD $700, depending on the courier and delivery destination.

If your package is shipped through a courier that allows signature release or delivery preference changes, you may be able to manage these options directly through the courier’s official service platform.

If you choose to waive a signature or authorize release without a signature, you may be responsible for any loss, theft, or damage after the package has been marked as delivered.

 

 

4. What Happens If I Am Not Available When the Courier Arrives?

If you are not available when the courier attempts delivery, the courier may leave a delivery notice with further instructions.

Depending on the courier, they may:

· Attempt delivery again;

· Hold the package at a local collection point;

· Ask you to schedule a new delivery time;

· Return the package to the sender if it remains uncollected.

Please contact the courier directly using the tracking information provided in your shipping confirmation email.

If a package is returned to us because it was not collected, delivery was refused, or the address was incorrect or incomplete, we will contact you regarding the next steps. A refund may be issued after the package is returned and inspected, subject to applicable shipping and return conditions.

 

 

5. Are There Any Addresses You Cannot Ship To?

CocoonCash may be unable to ship to certain restricted locations depending on courier limitations and local delivery rules.

We may not be able to deliver to:

· P.O. boxes;

· Mail forwarding services;

· Freight forwarding addresses;

· Hotels or temporary accommodations;

· Military addresses;

· Incomplete or unverifiable addresses;

· Locations restricted by courier service or local regulations.

CocoonCash can only ship to the address provided at checkout. Once an order has been processed or shipped, we may be unable to change or reroute the package.

 

 

6. Is My Package Insured?

Orders are insured against loss, theft, or accidental damage while in transit from our warehouse or fulfillment partner to the shipping address provided at checkout.

Once the package has been delivered to the specified address, signed for, or released according to the courier’s delivery confirmation, insurance coverage may no longer apply.

If your package appears damaged upon arrival, we recommend that you:

· Refuse the delivery if the damage is severe; or

· Make a note of the damage when signing for the package; and

· Contact us promptly at support@cocooncash.com with your order number and photos of the damaged package.

 

 

7. What If My Order Is Lost?

If you believe your order has been lost in transit, please contact our Customer Care team at:

support@cocooncash.com

Please include your order number, tracking number, full name, and shipping address so that we can assist you more efficiently.

We will work with the courier to investigate the shipment status. If the package is confirmed lost by the courier, we may offer a replacement shipment or refund, depending on product availability and the circumstances of the case.

 

 

8. Can I Redirect My Order After It Ships?

Once an order has been processed or shipped, CocoonCash may be unable to change the shipping address, redirect the package, or modify delivery details.

For security and fraud-prevention reasons, packages must generally be delivered to the shipping address provided at checkout.

If you need help after your order has shipped, please contact the courier directly using the tracking information provided, or contact us at:

support@cocooncash.com

 

 

9. Which Countries or Regions Do You Ship To?

CocoonCash currently offers shipping to the United States and selected international destinations.

Available shipping destinations may include, but are not limited to:

· United States;

· Canada;

· United Kingdom;

· Austria;

· Belgium;

· Bulgaria;

· Croatia;

· Cyprus;

· Czech Republic;

· Denmark;

· Estonia;

· Finland;

· France;

· Germany;

· Greece;

· Hungary;

· Ireland;

· Italy;

· Latvia;

· Lithuania;

· Luxembourg;

· Malta;

· Netherlands;

· Poland;

· Portugal;

· Romania;

· Slovakia;

· Slovenia;

· Spain;

· Sweden.

Shipping availability may vary depending on product, destination, courier service, customs restrictions, and checkout availability.

If your country or region is not available at checkout, we may not currently support delivery to that location.

 

 

10. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply depending on the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

CocoonCash is not responsible for delays, additional costs, or delivery restrictions caused by customs authorities, local import regulations, or incorrect customs information.

Customers are responsible for ensuring that the products they purchase may be legally imported into their destination country or region.

 

 

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

CocoonCash is not responsible for delivery delays, failed delivery, lost packages, or return-to-sender issues caused by incorrect, incomplete, outdated, or unverifiable shipping information.

If you notice an error in your shipping address after placing an order, please contact us immediately at:

support@cocooncash.com

We will do our best to assist, but we cannot guarantee that changes can be made after an order has entered processing or shipping.

 

 

12. Contact Us

If you have any questions about shipping, tracking, delivery, or lost packages, please contact us at:

COCOONCASH LTD.
8735 Dunwoody Place Ste N
Atlanta, Georgia, 30350
United States

Email: support@cocooncash.com