1、HOW TO BUY
Shopping on our site is quick and easy:
1. Browse the catalog and select the product(s) you want
2. On the product details page select the size and color you prefer
3. Click on "Add to Shopping Bag"
4. A summary window will open. Click on "View Shopping Bag and check out."
5. Enter the delivery address and proceed to check out
6. Enter payment information you may pay with any major credit card (MasterCard, Visa, American Express), PayPal, Zip and Gift Card.
7. Click complete the purchase

2、DO I NEED REGISTER TO COMPLETE THE PURCHASE?
No, you do not need to be registered on our site to make a purchase.
However, registration is fast, free, safe and gives you many advantages:
- Receive updates on your order and check past purchases
- Save your delivery preferences
- Request returns and check your refund status online
- Receive exclusive updates from the world of Cocoon Cash

3、HOW CAN I CHECK THE DELIVERY STATUS?
As items in your order ship, you will receive emails with tracking information and any updates regarding the status of your order.
If you are a registered user, you can follow your order directly from the "My Orders" section.

4、CAN I CHANGE MY ORDER BEFORE IT IS SHIPPED?
Due to system limitations, Cocoon Cash is unable to make changes to orders once they have completed processing. Therefore, it is important to contact us as quickly as possible with any change requests. We kindly ask you to please check your shopping bag and all the information you provide carefully before completing your order.

In any case, you may request to return the item within 14 days of delivery of the order for any reason. You can find more information in "Returns and Refunds" and in "Terms and Conditions".

5、WHERE CAN I FIND A SIZE GUIDE?
On the product details page, under "Sizes and fitting", you can consult the "Size Guide".
For more information please contact Customer Care.

6、HOW DO I CONTACT YOUR CUSTOMER SERVICES DEPARTMENT?
You can find the "Contact us" button at the top of every web page. By clicking on it, you will be provided with a toll-free phone number and a form to send an email.

7、HOW DO I CANCEL AN ORDER?
To cancel an order, please contact us at cocooncash@163.com;You will need to provide us with the order number located in your confirmation email and the reason for cancellation. For logistical reasons, it is not possible to cancel your order once it is allocated. Therefore, it is important to contact us as quickly as possible with any cancellation requests.

8、DOES COCOON CASH OFFER PRICE MATCHING OR PRICE ADJUSTMENTS?
Unfortunately, Cocoon Cash does not offer price matching or price adjustments at this time.

9、WHAT IS ZIP?
Split your purchase into easy installments. Zip gives you the freedom and flexibility to buy now and pay later.