Contact Us

CocoonCash® defines a new category of luxury fashion by placing Eastern cultural aesthetics at the heart of its design. We are proud to serve customers around the globe, offering a seamless shopping experience and dedicated support for every order.

Whether you have questions about your purchase, international shipping, returns, or need more information about our collections, our expert team is ready to assist. 

How to Reach Us

Email: support@cocooncash.com
Response Time: Within 24 hours on business days
Customer Service Hours:Sunday – Friday, 8:00 PM – 6:00 AM (ET)

Corporate & Logistic Information

CocoonCash® is owned and operated by "COCOONCASH LTD." Registered Office Address: 8735 Dunwoody Place Ste N, Atlanta, Georgia, 30350, USA
Logistics & Shipping:To offer the highest quality and craftsmanship, most of our signature premium wool coats are shipped directly via secure express air from our dedicated production facilities to global destinations (including the US, Canada, UK, and Europe). Select items may ship directly from our Atlanta logistics center. All orders enjoy complimentary standard delivery.

CocoonCash® is owned and operated by “COCOONCASH LTD”.

"Registered Office Address”: 8735 Dunwoody Place Ste N, Atlanta, Georgia, 30350, USA
"Logistics & Shipping”: To offer the highest quality and craftsmanship, most of our signature premium wool coats are shipped directly via secure express air from our dedicated production facilities to global destinations (including the US, Canada, UK, and Europe). Select items may ship directly from our Atlanta logistics center. All orders enjoy complimentary standard delivery.

Areas of Assistance

Orders & Shipping:Track your order, explore delivery options, and inquire about international logistics.
Returns & Refunds: Get step-by-step assistance with returns, refunds, and exchanges. Items must be returned in their original condition.
Product Information: Learn more about our sizing, materials, and luxury fashion collections inspired by Eastern cultural aesthetics.
General Inquiries: Any questions regarding our brand, global distribution, or wholesale partnerships.

We are committed to providing exceptional customer service while celebrating Eastern cultural elegance in every design.