Effective Date: May 25, 2025

At CocoonCash®, protecting your personal information is a core part of our commitment to delivering an exceptional luxury fashion experience inspired by Eastern cultural aesthetics. This Privacy Policy explains how we collect, use, store, and share personal data when you interact with our website, online services, and related communications.

By using our website or services, you consent to the collection and processing of your data as described below, in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant US privacy laws.

 

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1. Personal Data We Collect

We may collect personal information that you voluntarily provide when you:

· Place an order online or create an account

· Subscribe to newsletters or marketing communications

· Contact us for support, inquiries, or event participation

· Interact with us on social media campaigns, contests, or promotions

Types of personal data include:

· Identity information: Name, date of birth, gender

· Contact information: Address, email, phone number

· Transaction information: Orders, returns, payment details

· Preferences and habits: Shopping preferences, wish lists, interactions with marketing campaigns

· Family or demographic information: Optional details you may provide

We do not knowingly collect data from individuals under 18. If you are under 18, please seek guidance from a parent or guardian before providing any information.

 

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2. How We Use Your Data

Your personal data is used for:

· Order processing & delivery: To manage your orders, shipping, returns, refunds, and after-sales support

· Customer service: To respond to inquiries, requests, and complaints

· Marketing & personalization: To provide relevant offers, newsletters, promotions, and personalized experiences based on your preferences

· Legal compliance & fraud prevention: To comply with applicable laws and protect against unauthorized transactions

Providing personal data is necessary to complete purchases or requests. Some processing may occur based on legitimate business interests or legal obligations without requiring explicit consent.

 

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3. Sharing Your Data

We may share your data with:

· Service providers: Shipping companies, payment processors, CRM and marketing platforms

· Business partners: Local vendors or distributors for order fulfillment or CRM purposes

· Legal authorities: Where required by law or to protect our rights and property

All third parties are contractually required to process your data securely and only for the purposes outlined above.

 

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4. Data Storage & Transfer

Your personal data is securely stored in centralized servers in the United States, with access strictly controlled by authorized personnel. Our warehouse is located in Atlanta, Georgia.

When transferring data internationally (e.g., EU ↔ USA), we ensure compliance with GDPR standards or local data protection requirements, maintaining confidentiality and security.

 

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5. Security Measures

We implement advanced security measures to protect your data, including:

· Encryption: SSL technology for secure transactions

· Access controls: Multi-level authorization for staff handling data

· Regular monitoring & updates: Firewalls, antivirus, and internal auditing

While we take every precaution, no system can guarantee 100% security.

 

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6. Your Rights

Depending on your jurisdiction, you may:

· Access, correct, or update your personal data

· Request deletion or restriction of processing

· Withdraw consent for marketing communications or profiling

· Exercise data portability for information in structured, machine-readable formats

· File complaints with local data protection authorities

Requests can be sent to support@cocooncash.com or via mail to:
COCOONCASH LTD.
8735 Dunwoody Place Ste N
Atlanta, Georgia, 30350
United States

 

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7. Cookies & Online Tracking

Our website uses cookies and tracking technologies to:

· Improve browsing experience and website functionality

· Monitor and analyze website activity

· Deliver marketing content tailored to your interests

You may manage your preferences through cookie settings on our website. For more details, see our Cookie Policy.

 

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8. Data Retention

We retain personal data only as long as necessary to:

· Fulfill the purposes outlined in this policy

· Comply with legal, tax, or accounting obligations

· Maintain records for dispute resolution or rights protection

Marketing and profiling data is retained until you withdraw consent or close your account.

 

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”. Registered users may also receive email notifications. Continued use of our website or services indicates acceptance of the revised policy.